Privacy Policy

1. Who We Are

Cal Bay Property Management
18809 Cox Ave, Suite 280E
Saratoga, CA 95070
Website: www.calbaypm.com
DRE License: 02198541

2. Information We Collect

2.1 Information You Provide

We may collect information including:

• Name, email address, phone number, and mailing address
• Property-related details
• Rental applications and supporting documentation
• Employment or financial information submitted during screening
• Maintenance request details
• Communication preferences, including SMS consent
• Any additional information submitted through forms, emails, phone calls, or messages

2.2 Information Automatically Collected

Our website may automatically collect:

• IP address, browser type, device information
• Pages visited, time spent on pages, and referring URLs
• Approximate location data

2.3 Information from Third Parties

We may receive information from:

• Tenant screening providers and credit bureaus
• Property owners and vendors
• Listing services and lead generation platforms

3. How We Use Your Information

We use your information for purposes including:

• Processing rental applications
• Managing tenant, owner, vendor, and property communications
• Coordinating repairs and maintenance
• Maintaining accurate records for property management
• Sending updates, notices, reminders, or urgent alerts
• Improving our website and internal systems
• Complying with legal and regulatory obligations

4. SMS/Text Messaging Terms

We may use SMS/text messaging to communicate with tenants, applicants, owners, and vendors about property management–related matters.

4.1 SMS Opt-In and Consent

By providing your mobile number and opting in via our website or forms, you consent to receive SMS messages from Cal Bay Property Management for:

• Leasing updates
• Application and screening notifications
• Maintenance scheduling or updates
• Property alerts and account-related messages
• Time-sensitive or urgent communications

Message frequency may vary.

4.2 Charges

Message and data rates may apply based on your mobile carrier.

4.3 Opt-Out Instructions

You may opt out at any time by replying:
STOP — to stop receiving text messages
HELP — for assistance

After opting out, we may send a confirmation message. You may continue receiving phone or email communications when required for your account.

4.4 SMS Data Privacy

We do not sell or rent your mobile number.
SMS information is shared only with service providers needed to deliver messaging.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tools to enhance functionality and analyze usage. You may adjust your browser settings to block cookies, though some features may not function properly.

6. How We Share Information

We may share information with:

• Property owners whose units we manage
• Vendors, maintenance personnel, and contractors
• Screening companies and credit bureaus
• Software, communication, and hosting providers (including AppFolio)
• Legal, accounting, or compliance partners
• Government authorities when required by law

We do not sell personal information.

7. Data Security

We take reasonable steps to protect your information, but no system is completely secure. We cannot guarantee absolute protection against unauthorized access.

8. Information Retention

We retain information only for as long as necessary for operational, legal, and regulatory purposes.

9. Your Rights

Depending on applicable law, you may request:

• Access to your information
• Updates or corrections
• Deletion of certain records
• Opt-out from non-essential communications

To request any of these, please contact us using the information below.

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for the content or privacy practices of those sites.

11. Children’s Privacy

We do not knowingly collect information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised date will be posted at the top of the page.

13. Contact Us

For questions, concerns, or privacy-related requests:

Cal Bay Property Management
18809 Cox Ave, Suite 280E
Saratoga, CA 95070
Email: info@calbaypm.com
Phone: 408-868-3047
Website: www.calbaypm.com